Refund policy

Return & Refund Policy

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. The return window starts from the date the shipment is delivered and signed for.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unassembled, unused, and unmodified, with all parts, hardware, and packaging materials complete and intact. You will also need your order number or proof of purchase. Items that have been fully or partially assembled are not eligible for return (except where damage resulted from a manufacturing defect — see "Damages and Missing Parts" below).

Our Preferred Solution: Free Replacement Parts

Because our products are flat-packed furniture designed for customer assembly, the vast majority of issues can be resolved by shipping replacement parts — no need to return the entire item. If your order has damaged parts, missing parts, or defective hardware, contact us with photos and we will ship the required parts to you free of charge. This is usually faster and easier than returning and replacing the whole product.

How to Start a Return

To start a return, contact us at worldyang8@gmail.com with your order number, a description of the issue, and relevant photos. We will respond within 1–2 business days.

Please note the following:

Returns must be requested in advance and confirmed by us. Items sent back without prior confirmation cannot be accepted.

The customer is responsible for return shipping costs to China. Cross-border return shipping often costs more than the product itself, so we strongly recommend contacting us first to resolve the issue with replacement parts.

Returns should be shipped to the following address: Muyu Space 50m beside Xizhan Village Committee, Tianxi Road Jiulongpo District, Chongqing, China

Items must be securely packaged for return. We are not liable for shipping damage caused by inadequate packaging.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Return Shipping and Duties

All shipping costs, import duties, and handling fees incurred for returns are the responsibility of the customer. If a shipped order is refused or rejected for reasons attributable to the customer, the round-trip shipping costs and any resulting duty losses will be deducted from the refund.

Damages and Missing Parts

Please inspect all parts and hardware within 48 hours of receiving your order. If you find any damaged, missing, or incorrect parts, or shipping damage, contact us immediately at worldyang8@gmail.com with:

Photos of the outer packaging

Photos of the damaged or missing area

Your order number

We will ship the corresponding parts free of charge once verified. Please do not discard the packaging materials until you have confirmed that all parts are complete — the box and cushioning materials are important for processing replacement parts.

Non-Returnable Items

The following are not eligible for return:

Items that have been fully or partially assembled

Custom-sized, custom-colored, or personalized items

Sale items and gift cards

If you have questions or concerns about your specific item, please contact us.

Exchanges

The fastest way to exchange for a different size or style is to: return the item you have (return shipping at the customer's expense, with our prior confirmation), and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unassembled, unused, with all parts, hardware, and original packaging complete and intact. You will also need your order number or proof of purchase. Please note that while EU consumers have this statutory right, return shipping costs to China remain the customer's responsibility.